This page says what Dovetail Digital keeps about the businesses we write to, why, for how long, and who handles it for us.
For each business we write to: its name, its website and the email address it publishes; the page and the date where we found that address, with a screenshot of it; the email we sent; any replies; and our notes from any phone call with your business.
A log of each address we recorded, with a fingerprint of the address in place of the address itself, so that any change to our records would show.
If you reply with a phone number for us to text, we keep it with your reply and use it to text you back about it, and for nothing else.
If you send us a number or text us, the person who texts you for Dovetail Digital keeps your number, our texts with you and our own email that passed your number on, on the phone and in the inbox they use, and uses them for this conversation and nothing else.
If you ask us to stop, we keep your address, your business's website, the date and how you asked, so that we do not write to you again.
A send journal beside these records: a line for each email we send or answer, each meeting booked and each request to stop, with your business's website, the address, our mailbox and the date, and not what anyone wrote. It is how a copy of our records put back from a backup knows what was already sent and who asked us to stop.
To write to a business about one thing on its own website, to show that the address was published by the business, and to honour every request to stop.
A request to stop ends our texts as well as our email.
What we sent, and the proof behind it: 3 years after our last email to your business.
The proof for an address we did not use: 30 days.
Our notes from a phone call with your business: 3 years after the call.
A phone number you send us: with your reply, 3 years after our last email to your business.
Our texts with you, and your number on the phone and in the inbox the person who texts you uses: until you ask us to stop, and at most 3 years after our last email to your business.
A request to stop: for good, so that it keeps working.
The send journal's lines about an email, an answer or a meeting: 3 years after the date on the line, or sooner with the rest of your business's records; its requests to stop stay for good.
That we wrote to your business, as its name and website: for good, so that we do not start writing to it again.
The log of addresses we recorded: for good, as fingerprints with no address in them.
Backup copies of all of this: each is deleted 14 days after it is made.
If a complaint, a legal claim or a privacy request about a record is still open, we keep that record until it is settled.
Cloudflare, which answers our stop links and keeps each until our own computer collects it.
Our email provider, Microsoft 365 through InboxKit, which may store email in the United States, the European Union or the United Arab Emirates.
To see what we hold about you, to correct it, or to have it deleted, write to dovetaildigital2027@gmail.com or call +1 289-925-4843. We answer every request, and the law gives us 30 days to do it.